Skip to Content

Privacy Policy

This is an English translation provided for convenience. The Spanish-language version is the legally binding text; in the event of any discrepancy between the two, the Spanish version shall prevail.

At ALTAOCTO, S.L. we take the protection of your personal data seriously. This Privacy Policy explains what data we collect through www.altaocto.com, for what purpose, on what legal basis, and what your rights are, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

1. Data controller

  • Controller: ALTAOCTO, S.L.
  • Tax ID (NIF): B88743091
  • Address: Av. Alacant 42, 1, 03760 Ondara (Alicante), Spain
  • Email: info@altaocto.com

2. What data do we process, and why?

We process the following data for the purposes described:

  • Contact Enquiries: Name, email, and message content provided via our contact form. Purpose: To manage and respond to your requests.
  • Order and Delivery Data: Name, shipping address, telephone number, and purchase details. Purpose: To fulfill the purchase contract, manage payments, and ensure the delivery of your products.
  • User Account Data: Email and password. Purpose: To allow you to create and manage your customer account.

No automated decision-making or profiling is carried out using this data.

3. Legal basis for processing

The legal basis for processing your data is:

  • Consent: For handling enquiries via the contact form (Art. 6(1)(a) GDPR).
  • Contractual Necessity: For processing and delivering your orders (Art. 6(1)(b) GDPR).
  • Legitimate Interest: For the security of our website and the prevention of spam and abuse, for example through Google reCAPTCHA (Art. 6(1)(f) GDPR).

Providing mandatory data is necessary to handle your request or order; without it, we cannot process your enquiry or fulfill your purchase.

4. How long do we keep your data?

We will keep your data for as long as necessary to handle your request or fulfill the contract and, thereafter, for the periods legally required (e.g., tax and commercial laws). Once those periods have elapsed, the data will be deleted.

5. Who do we share your data with?

To fulfill our services, we share your data with the following categories of recipients:

  • Fulfillment and Logistics Partners: As we operate a dropshipping model, your name, shipping address, and phone number are shared with our suppliers and carriers solely to deliver your order.
  • Data Processors: Service providers such as Odoo S.A. (hosting), our payment provider Stripe, and Google (reCAPTCHA, used to protect our forms from spam and abuse), acting with appropriate safeguards.
  • Legal Requirements: Public authorities when legally required.

6. International transfers

All personal data is processed within the European Economic Area (EEA). Where a service provider (for example, our payment provider or Google reCAPTCHA) may process limited data outside the EEA, appropriate safeguards such as Standard Contractual Clauses are in place.

7. Your rights

You may exercise the following rights at any time:

  • Access to your personal data.
  • Rectification of inaccurate data.
  • Erasure ("right to be forgotten").
  • Objection to processing.
  • Restriction of processing.
  • Portability of your data.
  • Withdrawal of consent previously given.

To exercise them, write to info@altaocto.com stating the right you wish to exercise and attaching, where necessary to verify your identity, a copy of an identification document.

If you consider that the processing of your data does not comply with the regulations, you also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).

8. Security

We apply appropriate technical and organisational measures to ensure the security of your personal data and to prevent its alteration, loss, unauthorised processing, or access.

9. Changes to this policy

We may amend this Privacy Policy to adapt it to legislative developments or changes in our activity. We recommend that you review it periodically.

Last updated: 03.08.2026